Free Support

 

  • Since we offer our app licensing fee at a very competitive rate with no minimum user licenses or long term, we offer minimal free support.
  • Please use our videos, step by step documentation, and Knowledge Base articles to learn how to use the app and configure it (can use search feature to look for related articles on subject matter).
  • You may submit a free Case below to ask any general questions that are not covered in the Knowledge Base or about your licenses.
  • Prospects can request a free demo session to see the general app functionality for 30 minutes.  This will be a demo in Ramsey Solutions org and not done in client org. Request a call with Support below.
    • If you are interested in a Quick Start Onboarding or training session with app implementation in your Salesforce org, see this article fore more detail.
  • You may also call +1 (855) 997-2989 to leave a message for support or email support@ramseysolutions.com.
  •  We commit to responding to Support questions within 48 hours during normal business hours (8am-5pm PST Monday – Friday).

Buy Support Hours

 

  • If you need help configuring general app functionality , troubleshooting error message(s), or basic app training (excluding automation and advanced configuration methods),  we offer premium app support at $95/hour.
  • Purchase as many hours as you want for support and you may schedule support sessions done remotely with screen-share or via email.
  • Support sessions will be consumed in half hour increments and time can be used on live calls or communicating via email. Support hours purchased expire within 1 year if not used.
  • After purchasing your support hours, you can email support@ramseysolutions.com to provide detail with what type of support you are looking for and schedule a call.
  • If you need help with advanced configurations like automation methods or brainstorming process improvement using our app, we also offer consulting services for $175/hour. If interested, contact our consulting services team here.
  • If we find there is a system or app bug that has caused an issue that initiated the support request, we will refund those hours back to you.